Mupuma Management Solutions offers organizations with ERP & CRM consulting services. Our team comprises of highly specialized technical and operational staff cutting across a wide range of specialties such as; accountants, Information Technology, business and system analysts, project management, development staff and consultants well equipped in providing solutions to meet your business needs. Whether it’s enhancing your current ERP or CRM system or deploying a whole new system, solution for your business.

Our services include:

Mupuma Management Solutions offers organizations with ERP & CRM consulting services. We provide assistance for selection, implementation, training, support and guidance of an Enterprise Resource Planning system. We also provide consultancy in ensuring a fully integrated ERP system, which can consist of integrated business applications that include: human resources, finance,  asset management, order processing, shipping and receiving and a sales and service function. Mupuma Management Solutions  is here to understand your business needs and put the across in an ERP. Our operational strategy consultancy involves refining and specifying a company’s business strategy and developing strategic initiatives and operational plans, aiming at enabling our clients to successfully implement overall strategy for their business.

The work involves, among others:

  • Supporting clients in implementing the action plans and measuring the results against predefined goals and key performance indicators.
  • Challenging management regarding the way in which they think about their business,
  • Performing, where needed, detailed strategic and operational analysis to identify any omissions /problems or areas for improvement.
  • Developing clear, achievable action plans, to deliver the strategy


Implementation Success Starts and Ends with Mupuma Management Solutions. Even with great planning, software implementation is complex and challenging. During the implementation phase, you need an advocate at your side. An experienced consultant that listens carefully, understands your business, and knows exactly how the new system must perform. At Mupuma Management Solutions we do just that. We’ve developed a unique ERP system implementation process as a result of numerous successful projects. The key is our combined sales and implementation team. The same consultant that helped you choose your system will be involved at each step of the implementation. Half of our clients come to us as a result of ERP implementation failure.  Our Implementations cover

Accounting ERP                              HR Payroll Applications                CRM

  • Sage 300                            Norming HR and Payroll               Sage CRM
  • Sage Pastel Evolution     Sage 300 People     Microsoft Dynamic CRM
  • Sage Pastel                        Oracle
  • Norming HR and Payroll
  • Microsoft Dynamics
  • Oracle (E-Business Suit)


We follow a phased approach for the implementation. Different phases of implementation and activities involved therein are given below:



  1. Planning & Business Process Analysis (Should be a hyper link to display the information below)

Implementing ERP typically requires changes in existing business processes. Poor understanding of needed process changes prior to starting implementation is a main reason for project failure. Hence it becomes crucial that we thoroughly analyze business processes before implementation. This analysis can identify opportunities for process modernization. It also enables an assessment of the alignment of current processes with those provided by the ERP system.

During this phase we closely interact with the user and with the user participation, we undertake following activities:

  • Formation of implementation team and defining scope and process owners
  • Project plan with realistic timelines is discussed and finalised
  • Understand existing business processes and proposed business process requirement
  • Fit & gap analysis and providing solutions thereon
  • Finalize reporting formats and customization requirements to meet specific needs
  • Discuss and finalize master data design
  • Documentation


  1. Installation & Deployment of the application (Should be a hyper link to display the information below)

Activities involved in this phase:

  • Testing readiness of Hardware, environmental software and network connectivity with remote location
  • Installation of the application software and licenses
  • Test the installation and prepare installation report


  1. Application Configuration & Customisation (Should be a hyper link to display the information below)

ERP systems are built with many changeable parameters that modify system operation.  We configure the system to work as per the requirements of the customer so that the objective of ERP implementation is achieved.

Activities undertaken:

  • Configuring the parameters of modules under implementation
  • Defining master data structure and its creation
  • Building customized reports and forms
  • Developing customized program as per the requirement
  • Internal piloting (Test run)


  1. ERP Integration

To optimise workflow processes and enhance efficiencies, we assist customers with the integration of third-party tools with their ERP/CRM business application solution. These include Business Intelligence tools, Asset Management tools, EFT Processing, Data mining tools etc

Business Intelligence

Analyse and visualise CRM, ERP and other raw data to draw conclusions and uncover hidden patterns, correlations and other business insights for smart business decisions.

Talk to us if you are looking to:

  • Consolidate and share data from multiple sources effortlessly
  • Create a dashboard of your key business metrics
  • Minimise manual and repetitive work in Microsoft Excel
  • Extract real-time information and multi-dimensional analysis reports
  • View, manipulate, analyse and distribute reports in a familiar Microsoft Excel format


To learn more about the different integrations we have implemented for various industries, visit Case Studies page.



  1. User Training, Practice & UAT (Should be a hyper link to display the information below)

Activities involved in this phase are:

  • Operation training to the user
  • Practice by user on configured application with our active participation
  • User Acceptance Testing & Change management


  1. Production & Support (Should be a hyper link to display the information below)

This is the final phase where the final application is deployed in production environment.

Activities covered in this phase are:

  • Balance migration
  • Go live – Commencement of entries in production environment

While off-the-shelf products are readily designed to cater to most businesses, certain companies may find the need for specialised features in unique business processes and workflows. Mupuma Management Solutions helps businesses with the programming and customisation of their business applications in order to maximise utility.

ERP & CRM Solutions supported by Mupuma Management Solutions:

  • Sage 300 (Accpac)
  • Sage X3
  • Sage CRM
  • Sage Pastel Evolution
  • Norming HR and Payroll
  • Norming Resource Manager
  • Sage 300 People
  • Sage Alerts
  • Orchid EFT Processing and Extender
  • Pacific Technology Solutions Purchasing workflow, funds Availability, Workflow Documents

Upon successful implementation, we will continue to support your ERP and IT infrastructure needs through our support and maintenance contracts.  Mupuma Management Solutions is an authorized partner for Sage and we believe our support services model best fits the needs of companies lacking internal IT support. Our support maintenance relieves such companies of the pain in managing multiple IT vendors.

ERP Support services include:

  • Setup
  • Integration
  • data import/export,
  • custom reports,
  • data file rebuilds,
  • Year-end system support
  • error resolution,
  • procedural consultation,
  • Service desk (phone and remote technical support)
  • Routine preventive maintenance
  • Onsite or classroom training and more.
  • ERP Version upgrades


The Analysis & Design consulting project is aimed at analyzing the efficiency of the company’s processes and revealing bottlenecks to build the perfect business environment.

The question is not whether your company needs an assessment before launching the optimization process or not. Analysis & Design is an obligatory step towards removing impediments on the way of maximizing revenues; it helps you find the best resolution of the identified problems.

During the analysis stage Mupuma Management Solutions consultants define key problems in scope of the company’s development strategy, rate tasks and design solutions. Their after our consultants define the solution framework and develop a change management strategy. These activities help the company remove all the obstacles on the way to greater success.

A thorough business analysis enables companies to:

  • Evaluate the current business environment.
  • Solve problems most efficiently.
  • Optimize business processes.
  • Remove bottlenecks.
  • Design a strategic management system.
  • Cut costs.

Mupuma Management Solutions has a fully accredited training academy. Our certified consultants apply a hands-on approach. Dedicated attention ensures that employees operating your system acquire the latest skills and knowledge, resulting in enhanced user confidence and productivity. Each course is designed to benefit you with accounting and business management skills. We provide training in the following Applications

  • Sage300 (Formally known as Sage Accpac)
  • Sage X3
  • Sage Pastel Evolution
  • Pastel
  • Sage One
  • Norming HR and Payroll